FAQ's

Frequently Asked Questions

 

  • Do you offer international shipping?


Yes, we provide international shipping options to ensure that our high-quality skincare and hair care products are accessible to customers around the globe. Shipping costs and delivery times may vary based on the destination.

  • Can I get a refund?


Yes, we have a 30-day return policy. You can request a return within 30 days of receiving your item. Please ensure that the product is in its original condition and packaging.

  • Where are your products shipped from?


Our products are sourced from reputable suppliers and are shipped from various locations depending on the specific item. We ensure that all products meet our quality standards before dispatch.

  • What should I do if my item is damaged or defective?


If you receive a damaged or defective item, please contact us immediately at skintoniade@gmail.com. We will evaluate the issue and work to resolve it promptly.

  • Are there any items that cannot be returned?


Yes, certain items such as personal care goods, perishable goods, and custom products cannot be returned. Please refer to our return policy for a complete list of non-returnable items.

  • How long does it take to process a refund?


Once we receive and inspect your return, we will notify you of the approval status. If approved, refunds will be processed to your original payment method within 10 business days. Please allow additional time for your bank or credit card company to post the refund.

  • Can I exchange an item?


We do not offer direct exchanges. The fastest way to obtain a different item is to return the original product and place a new order once the return is accepted.

  • What if I need to cancel my order?


If you need to cancel your order, please contact us as soon as possible at skintoniade@gmail.com. We will do our best to accommodate your request before the order is shipped.

  • Do you have a loyalty program or discounts?


Currently, we do not have a loyalty program. However, we occasionally offer promotions and discounts. Please subscribe to our newsletter for updates on special offers.

  • How can I contact customer service?


You can reach our customer service team via email at skintoniade@gmail.com. We aim to respond to all inquiries within 24 48 hours.